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Financier Bernard Madoff and his wife, Ruth, lounge on a white couch at their Montauk beach house in July 1980. Find many great new & used options and get the best deals for Built from Scratch : How a Couple of Regular Guys Grew the Home Depot from Nothing to 30 Billion by Arthur Blank, Bernie Marcus and Bob Andelman (2001, Trade Paperback) at the best online prices at eBay Free shipping for many productsHere’s how much Bernie Madoff earned for working behind barsHome: Tournaments: 2021 Labor Day Special 2021 Labor Day Special Sep 06. To attend the 36th Annual Nike Bernie Ward Labor Day Shootout in Farmington.Home Depot co-founder Bernie Marcus’ Sandy Springs Mansion.
They asked questions, directly, here and now.When they wanted to know what products and services their customers wanted and needed—here and now—they actually asked them. When Walmart’s Sam Walton or Home Depot’s Bernie Marcus sought meaningful and productive knowledge, they didn’t attend a seminar, assemble a committee, convene a board meeting, or worship at the altar of their brand legacy. It’s a question, not an answer. Before you can own your failure, you first have to know what you’re failing at.True knowledge is a start, not an end.
He acted on it immediately by making certain that they changed vendors—again. He didn’t convene a meeting or form a committee to investigate the failure. The new nails—they bend.”By asking questions, Bernie learned that the nails his stores sold were failing.
You don’t know unless you ask, and the people you ask are the customers and the people who work for you in serving the customers.Adapted from Fran Tarkenton’s new book, The Power of Failure: Succeeding in the Age of Innovation.
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